Rio All-Suite Hotel & Casino Comprehensive Guide
Welcome to my ultimate guide to Rio All-Suite Hotel & Casino located on the Las Vegas Strip. As a professional journalist and casino enthusiast, I’ll take you through everything you need to know about this luxurious hotel and casino.
You’ll learn about the endless entertainment options, world-class gaming, culinary delights, spectacular shows, unparalleled nightlife, and relaxation and luxury Rio offers.
Through this comprehensive guide, you’ll be able to immerse yourself in the unforgettable experience of the Rio All-Suite Hotel & Casino.
This section features several affiliate links, meaning we’ll earn a small commission if you purchase through these links.
KEY TAKEAWAYS
- Rio All-Suite Hotel & Casino is a luxury hotel and casino on the Las Vegas Strip.
- Rio offers endless entertainment options, world-class gaming, culinary delights, spectacular shows, unparalleled nightlife, relaxation, and luxury.
- This comprehensive guide will provide an in-depth look into the Rio experience.
- Experience the best of Las Vegas at Rio All-Suite Hotel & Casino.
- Book your stay today and hit the jackpot with us!
Stayed at this hotel recently. The weekdays' rates are good. Resort fees recently went up from $40 to $50/night. I do not have to pay for the resort fees because I am a Globalist, a loyalty program with Hyatt. We got the renovated rooms in the Ipanema tower, as an upgrade. The room is spacious. Although the bed is new but I didn't feel comfortable sleeping on it. May be it is just not firm enough to my liking. I like how it has a couch/sofa area kind of separate from the bed area. For the King bed room, there is even a bar height table plus 2 bar stools, a good area for me to do online work on my computer.Bathroom also has been renovated with shower instead of bathtub. The room has an extra sink and vanity counter outside the main bathroom, with plenty of storage area. There is a mini fridge/cooler in the room which is convenient to keep our drink cool especially in the hot summer temperature outside when were were there.Parking is free. Nowadays, most hotels in Las Vegas charges the guests a per night parking free. Not many hotels are offering free parking, except for Rio Hotel. And this is another reason why we booked here.
2 Elevator were broken we had to wait 20 to 40 minutes to get to our rooms. But rooms were nice with great view
You gotta go, wonderful service, quick, thourough, clean hotel and rooms, right in the heart of it all!!!! Love staying here at the Rio, and trucker FRIENDLY WHICH WEIGHS AND SPEAKS HIGH VOLUME!!!
Surrounded by drug dealers, very dangerous to move around at night... Terrible service, terrible treatment, for them you are a number, in practice you are nobody.I advise against it...
Very large hotel and very well located just one bus stop from the strip.There you can find any restaurant, souvenir shop and even of course a casino 😁.The value for money is suitable. The only small problem I encountered during my stay was that two of the four elevators were broken, which meant that sometimes you had to be quite patient before being able to return to your room.In terms of the rooms, not much to say, they are clean and spacious.Housekeeping is done daily.
We stayed for 3 nights that were complimentary and we were very happy with our stay. Yes, the hotel is under renovation right now but it is looking great. Lots of options to eat inside the casino. You do need a car or car service to get to the strip, but overall our stay was amazing! Check-in was good with little to no wait, room was spacious and clean, Free parking! No complaints at all!
We went to kiss world and I love it loud wedding chapel, an amazing place where we got married
The price right now is crazy half price for the rooms I got a suit for Friday and Saturday (more expensive days)For less than $500
Someone stole our suitcase while me and my husband was playing slot machine.We reported in the security department and also in the front office but took so long to look at their cameras, until one of the custodian found it in the men’s bathroom. They took all the valuables out of it and run out of the hotel. The management told us that they can’t do anything about it, if we have any complaint we need to report it to the police station. Never again!
This hotel and casino are a class act in of themselves. I highly recommend this place to anyone visiting the great city of Las Vegas. Beautiful buildings.
Stayed 7/20/24 - 7/24/24 Room 1280This hotel is huge! I got lost more than once. I loved the room. I had to call maintenance to figure out how to turn on the shower, which I was told is a common question that gets asked. The power went out around 2:00a, the morning of my checkout date, which caused me to forget some items that were never found. The staff told me they were doing maintenance. I was told by my Uber driver that they do that on purpose to not overheat the grid.Shoutout to 📢•Carter- Security (Lost & Found)•Leann - Front Desk Agent
I absolutely love the Rio in Las Vegas. The recent renovations have made the Rio Hotel incredibly comfortable and sleek, plus they offer free parking, which is a nice bonus. The pools are fantastic, but what really stands out to me is the gym—it stays open until 9 PM, unlike most gyms in Las Vegas that close at 6 PM. The wireless internet is lightning-fast, which made it easy for me to conduct Zoom meetings without a hitch. The spacious rooms, complete with mini-fridges, HBO, and other premium channels, are a major plus, and the housekeeping staff is top-notch. If you’re a World of Hyatt member, you’ll appreciate earning points and credit for your stay. Be sure to try all the restaurants on-site—I didn’t even leave the hotel for three days because everything I needed for my conference, including my favorite Las Vegas eateries, was right there on the property. This is a fabulously renovated hotel that’s a must-visit when coming to Vegas.
Not on strip. Has nice pools.New rooms are nice. Currently under construction so a little confusing to get to places.
The Masquerade Tower room's taps were broken and there was inadequate water pressure for the shower due to calcium build up in the shower head.
Check in was easy. I was able to upgrade to a renovated suite for a small fee. Parking is free. The casino wasn’t packed, but I didn’t stay long due to the heavy smell of smoke. The room was clean. The refrigerator wasn’t cooling, but that was addressed once I reported it. The view was great from room 1603. We didn’t eat at any of the restaurants because we were out and about all day.
Was here for the Star Trek convention. Stayed in the newly remodeled Ipanema Tower and was pleasantly surprised. Rooms are clean, lots of room, a sitting area, and all modern amenities. Prices are in line with most resorts in Vegas , and they've added a brand new food court with lots of selections for lots of different appetites. Still some construction going on the casino floor , but staff says that will be done by winter. Highly recommended.
TLDR: Uses Full sized beds in place of Queens, despite advertising Queens.We reserved a King size room a month before our trip, and when we arrived, they said they only had 2 Queens available. I asked what does a reservation mean if I don't get it, and they told me that the Queen was all they had to offer.We got to our room, and I'm absolutely not kidding you when I say that their Queen Sized beds are full sized. I googled the dimensions and measured the bed. Straight up false advertisement. My fiance and I were practically sleeping on top of each other.We went to the casino and halfway through our night, most of the video-games crashed. Everyone just stood around trying to figure out what to do.We got the resort fee back, but if any good lawyers are reading this and want a case, go get them.
I traveled to Vegas at least four times a year. I wanted to give Rio a shot, to start off check-in was one of the worst. It took two hours to check into my room. After two hours of standing online to check in I when to my room settled down went out to dinner came back to my room and I noticed air conditioner was not working I Spoke to customer service and they said they were gonna send someone over to check it out they never sent anyone. I arrived Sunday and was checking out Thursday. I was there for four days with an AC not working properly. Let’s talk about how rude their employees could be went to the bar to grab a couple of beers while we were in the pool very rude. But the worst part about this hotel, and to top it off, was that they broken into my car broke the window to my vehicle and will security being on site and not able to do anything that’s ridiculous. The only thing they did was run A report with no answers not much help at all. There’s no way well I ever stay here again if my vehicle not safe And with the worst customer service. No no no
This is our go to place. Seeing the improvements going on with the new room remodels and in the casino and restaurants really make it a better experience than it has been in the past. Look forward to my next outing back to Vegas.
If you don't pay extra for the upgraded rooms they will put u in the most raggedy room ever. I will never stay here again. They ran out of wash cloths!!!!??? How does that happen at the Rio...never again. They won't get my money
The room was one of the unupdated suits but was spacious and comfortable. We could not get towels for our entire stay except for the 1s night that we had when we got there and 2 towels and 1 wash cloth I was able to get off a maid I chased down in the hall on our floor (she only had 1 rag on her cart) . Noone cleaned our room for our entire stay even though I put the sign out for our room to be cleaned while we were down stairs all day long every day. Other than that the hotel was good even with construction being done. The casino was great and I love that while you are playing the machines the alcohol is free as long as you get it from a cocktail girl. The room was clean when we arrived but they didn't keep up with it while we were staying there. I don't understand the 40.00 a night cleaning fee on top of the room rate if they aren't going to clean? The 4 pools are nice too.
We stayed 3 nights. Had a penthouse suites. Nice pool, friendly staff, free parking , I would go back
Writing this review is incredibly disheartening. I've been visiting the Rio since 2001, and over the years, I've seen it transform from a beloved destination into a place that has completely gone downhill. My recent experience was particularly disappointing, and it pains me to say that it was one of the worst stays I've ever had.I had high expectations when I booked a strip view wrap-around suite, which I was told was their best room. However, upon entering the suite, I was shocked to find that it resembled a giant motel room rather than a luxurious suite. The condition of the room was deplorable. The phones didn't work, there was no coffee maker, and the TVs in both the living room area and the bedroom were non-functional. To add to the frustration, the hotel lacked even the most basic amenities. Elevators were constantly out of order, making it nearly impossible to access our room with ease. The rooms themselves were filthy, with drug paraphernalia and broken Oreos found behind the couch. The overall cleanliness and maintenance were appalling.To make matters worse, the staff was unprofessional and clearly untrained. I checked in with my wife, and we were given two room keys. After a long drive, I went to bed around midnight while my wife decided to explore the hotel. When she tried to return to our room, her keycard didn't work. She went to the front desk and spoke with Trent, the operations manager. Shockingly, he refused her entry into our room until 3 a.m., despite her having a keycard, matching ID, and having checked in with guest services earlier. It seemed he was too busy to verify her information properly, causing unnecessary stress and inconvenience.The following morning, I went to the front desk to resolve the issue. An understanding and apologetic young lady manager assured me that everything was fixed and apologized for Trent's behavior. Unfortunately, the ordeal didn't end there. When I tried to return to my room, I encountered a long line for the elevator. Only half of the elevators were working, forcing thousands of guests to share just two elevators. It took me a frustrating two hours to reach the 33rd floor. To add to the absurdity, not one employee could tell me where the stairs were located. Isn't that a basic safety requirement? I was under the impression that knowledge of emergency exits was essential for staff training, but apparently, that isn't the case at the Rio.Attempting to go to the strip was another mistake. I decided to valet my car, thinking it would be more convenient. I handed over my slip at 1:10 p.m., only to receive my car at 2:45 p.m. Hundreds of people were waiting for their vehicles, with only three valets working. The wait time was excruciatingly long, and the lack of efficient service was unacceptable.The constant construction throughout the hotel added to the chaos. Forklifts were operating on the casino floor, tarps were draped around almost every business, and caution tape adorned the escalators. The entire place seemed to be falling apart, and the construction made navigating the hotel a nightmare. It was as if the Rio was in a state of disrepair, with no regard for guest comfort or safety.Based on this experience, it's hard to imagine the Rio staying in business for much longer. The multitude of issues I encountered, from the unacceptable room conditions to the unprofessional staff and the overwhelming inconvenience, paints a bleak picture for the future of this once-iconic hotel. It's disheartening to see a place with such a rich history deteriorate to this extent. I can only hope that the management takes these concerns seriously and makes the necessary improvements to restore the Rio to its former glory. Otherwise, it seems likely that they will lose many loyal customers, myself included.
Nice updated and spacious rooms. Some have great views of the entire strip. It was a little far from everything so we had to taxi everywhere.
I arrived late in the evening and there was quite a queue at the check-in desk - understandably, the staff was a bit stressed. In the end, I was lucky enough to get one of the newly renovated rooms - I’ve heard different stories of my fellow travelers.The new rooms are great with very comfortable beds. Service from the day crew at the check-in desk was fantastic and very helpful.When entering the hotel, you notice that changes are being made right away. Would be nice if the no-smoking rules were enforced a bit stricter in the lobby though.Overall, it was a good stay.
I won a free vacation from a local Facebook group in my city. So we chose the Rio All Suites Hotel as the place we would stay. The dates we stayed were from July 6 to 8, 2024. The Rio is located away from the Las Vegas strip. There was no traffic getting there. Also self parking is free. We parked in the Masquerade Tower and the Pedestrian Walkway is located on the 4th floor. Walking into the hotel/casino, you see that there is renovations going on throughout the place. Our room was located in the Masquerade Tower which made it convenient where we parked.As for the room itself, it was a suite. There was a couch and a King size bed. A separate bathroom with a huge vanity with a sink. Also inside the bathroom was a door leading to a toilet and a shower with another sink.A nice size closet as well.A view of the city was spectacular. Located on the 30th floor.The pool is on the ground level located near "Hash a go go" and had 3 different pools to choose from as well as a small river with a waterfall.The place was crowded when we went due to the extreme heat. But still enjoyable. There are cabanas and loungers that can be rented.A Starbucks inside the hotel near the casino. We had coffee on Sunday and Monday mornings, and a coffee cake.. I would highly recommend the Rio
I really enjoyed my stay at the Rio over the past weekend.We enjoyed our time out by the pool earlier in the morning due to the excessive heat, it was very nice, not too many people.The only complaints I have are:The pool isn’t open late, it closes at 6pm and they don’t open the jacuzzis until after 11am when it’s hot as hades hellfire. What a waste.Also, it was so hard to get an elevator downstairs on Sunday morning to check out of the hotel. It took over thirty minutes before we could get on. We ended up having to get on one that wasn’t full, but going up in order to get onto one. There were dumb girls trying to start arguments in the elevator if anyone wanted to attempt to get on.Otherwise, everything was great. The staff we encountered were fantastic.We are at the Hash House A Go Go, which was good, expensive though. One soft drink was $6 and a refill $1. Ugh, guess I should have figured.The Southland Burrito Co in the food court was my favorite. For the price you get a massive burrito and they had refills for their drinks.The area is kind of sketch, but they have security riding around all day and night; that made me a little more comfortable.
Almost everything was good about the stay except on Saturday, all but one elevator was broken, so everyone had to use the service elevator to get to their rooms... that was ridiculous. And the room had a funny smell to it.
Do not stay here or gamble here, literally one of the worst casinos on the strip. Nothing here was even worth the cost of anything they charge, I would rather stay at a motel 8 then here.
This was my first and last time at the Rio Resort, and my experience was absolutely terrible! Initially, the room appeared nice, but don’t be deceived. The network was down, so there was no TV for 2 days, the ice machine barely produced any ice, and the fridge wasn’t cold. The worst part was that two random employees entered my room without my knowledge at 11:00 pm while I was out, supposedly to fix a loose toilet seat. Management admitted to this afterward, but the toilet seat wasn’t loose when I used it. After a five-and-a-half-hour flight, the first thing I did was use the bathroom, and everything seemed fine. This whole situation is unsettling. I’m leaving tomorrow to find a different hotel. I am very angry, concerned, and worried about our safety due to the lack of privacy and security! At this point, I’m changing and dressing in the dark. My trust in them is gone! 👎🏽👎🏽👎🏽🤬😡🤦🏽♀️
$317 in resort fees on top of 7 days room charges. Rest of stay was great.
Love hotel. The manager recognized me YEARS later, and got us a an amazing room
Excellent customer service and amazing budget friendly food options! Highly recommend! The Wow show is also a spectacular gem!
They are remodeling the whole thing !!It looks beautiful !!You have to see this casino at night so many lights and very colorful !
Solid spot. Lots of weed smells during my several night stay. Didn’t get a chance to swim or eat other than hash house. Workout gym was sub par.
We needed a booking fixed and the staff at the WOW box office were amazing and took care of it!
why would you close the pools at 6pm on a friday when its 1,000 degrees...just whyyy??? makes no sense!!
We stayed in the Rio Masquerade tower for two nights. When we first came in the check-in counter was pretty crowded but one of the receptionist guided us to the VIP check-in which helped us save so much time! I like the service they gave here, very friendly. As much as we wanted to love the place there are two issues:1. Our room was not the newly renovated one which we didn’t mind at all. But there were bed bugs on the sofa and on the bed itself. Both my boyfriend and I got bitten a lot. Like I have at least 4 marks.2. The emergency alarm went off 3 times in the span of 4 hours! The first time is around 2am when I was sound asleep, repeating 10 minutes later and went off again at 6 or 7 in the morning. Horrible night for me, I couldn’t go back to sleep the whole night and the moment I was about to doze off in the morning it was whaling again.We had very long days in our road trip and a hotel should be a place for our comfortable sleep and recovery but I was disappointed that we couldn’t have it here in Rio.
I wanted to know if my best friend was still in town and I asked the front desk to call his room and the receptionist treated me like I was a complete bum and stalker and would not even call his room, I spoke to another local hotel who told me that he had already checked out on the 31st a very simple answer a very simple request I do not feel that the Rio is a very sophisticated or friendly place anymore. In fact I've gamble there almost every single time my family is coming to town which is at least once or twice a month, other than them being kind to my service dog which they're not even allowing my service dog there anymore was the only good quality that they had so now that that's gone as well I highly would not recommend this hotel or casino to anyone and I don't think that whoever the owners are that bought it have improved it at all, especially customer service. So it is an awfully long walk from your car to the parking garage over the age of 65 might want to hire someone to carry them from their car to the room because by the time they get there they will be exhausted.
The room who is not clean what's 3 screws missing it only had one the VIN on the wall coming off the wall no microwave all coffee pot had a place for microwave but it wasn't there no complimentary coffee in the casino no disturb sign ask for it never got I have been there 3 days when I didn't want them to come in my room I couldn't stop him because I didn't have no sign it was a terrible experience
Heavy smoke smell and everything seemed under construction. No water fountains to be found and restrooms had no water pressure. Looks really rundown from when we use to stay here.
I really want to like the Rio. Renovations are still on going. The renovated rooms are nicely sized. Beds and L-shaped couch are very comfortable. The pool area looks more vibrant. But there are still a lots of little problems:-The phone in the room does not work (3 different stays)-When the phone works, takes forever to have someone answer.-Housekeeping lack attention to detail. Missing towels and soap at start of stay (2 different stays). Cleaning spray bottle left inside the bathroom.-Requested towels at the VIP check in room, but no one followed up to bring the towels.-One room had missing security safeThese are basic things that can be fixed easily with some attention. Management needs to send out post stay guest surveys.
Decent but don't expect anything luxurious. Needs a non smoking casino floor
Stayed in the new renovated tower, the room was spacious clean and up to date. The a/c could've gotten colder but it was cool enough and comfortable. Online says the rio is on the strip. It's not, a big freeway separates you from the strip. About a 15 minute walk. So we just Uber ed to the strip. Cigarettes are double the price when buying them at the hotel. I'd start there again.
The RIO is off the strip which makes it so much easier to navigate and gives more of a local vibe. Formerly, I was more frequently a regular of Caesars (7 star via clients)and I despised all the traffic and 10 minute waits for valet and an elevator. Contrary to that the RIO has been remodeled and has really nice rooms, we prefer their suites. The Rooms are quiet with nice upgrades. The Rio has a great new food court with a variety of great choices. The Rio is conveniently located to Vegas’ China town which is absolutely superb. So after walking around Vegas, it’s many attractions and maneuvering on the strip all day …there are so many FOOT Spas available to massage your barking dogs (sore feet). The Rio Rewards team are very versed in helping you understand the new points program. The Rio has an excellent Housekeeping team. The Bell men are extraordinary and the front desk team delivers excellent customer service. We love ❤️ it and hope you will too. I’m not a gambler nor drinker but have heard that the Rio’s game play/gambling is excellent and the hotel’s restaurants hosts a variety events like Whiskey 🥃 tasting events for $25, etc. There’s free Self parking available too.
All good except this gingerhead security guard is like my shadow. Only a ginger shadow.
It's been 20 years since I stayed in a hotel at the Rio Hotel and Casino. Not that I hadn't been here though. The heyday of the 2006ish-2010 was my jam. Voodoo Lounge was poppin', McFadden's Las Vegas was THE SPOT for my crew and when special occasions arose, a quick table at Club Rio was often the move. Plus the Show in the Sky was one of the best free attractions in Las Vegas.All of that is gone now. Rio has been sold a couple of times since the heyday and pretty much everything I talked about short of VooDoo Lounge and the amazing Wine Cellar, which I will review separately, is dead.The vibe hasn't been restored, yet. The casino floor was a ghost town on the night of May 2, 2024.The self-check-in is a cool idea, but if your middle name is on your driver's license and not your hotel reservation, it's not going to work for you, brother.After that experiment, we waited in line about 15 minutes to get checked in the traditional way. Here, we met our Front Desk Agent, Flora, who may have had experience working at the DMV or in prison, as she wasn't very friendly. No smile, no welcome to the Rio, none of that. Just can I have your ID, as if I didn't already have it, and my credit card ready.She pulled up our room assignment and asked if we'd like to upgrade to a renovated room for $30 more, though the good people at Expedia told us we already had one. When I questioned it, Flora said when you buy a third party, you get what you get. I knew this from working in hotels like the beautiful Palms across the street. If a wholesaler had bad information online though, we would at least empathize with the guest and see if we could meet their room expectations. Not this person though, she tells me I should have cross-referenced the Rio's direct site, dismissively, like she wanted to tell me to eff off.Finally, she handed me a map of the Rio, a couple of coupons for Wetzel's Pretzels, and my room keys. Not explaining anything to me, of course. I confirmed from the MT on the key pocket (one key I might add, though my wife was standing right next to me) "Masquerade Tower?" She was like yep. No well wishes to enjoy our stay, no thank you, just cold, heartless service.I noticed that other agents were motioning and directing guests to where the towers were and smiling while interacting, talking about Rio Rewards and all that jazz. I don't know why Flora was the way she was, but the management should probably stick her Night Audit, away from people.The floor our room was on was in dire need of love. A pending remodel should not be this obvious. There were broken light fixtures, the carpets were dirty and it generally felt uncomfortable.When we arrived in our room, it smelled like moisture and the floor marks appeared freshly shampooed. This was confirmed when I slipped my shoes off and then proceeded to slip and fall on the carpet almost instantly. Bruh, the floor was still wet!We changed rooms a few minutes later and still made our reservations at the Wine Cellar, which was cool. The new room wasn't as freshly cleaned, but the carpet was dry.There were stains on the furniture, a gnarly-looking hole in the corner of the tub just large enough for goodness knows what to crawl out of, and hairs from another human being present on several bathroom fixtures.I hope when they complete their renovations they get some of the magic back, but the check-in experience and the room situation left me weary. I'd give them another shot in a year or so after the rest of the place is finished, but at this time I have to give a hard pass to patrons looking to stay here.
NOTICE: This review was for the "old RIO" before the renovations and new ownership.Started off trying to check-in at the kiosk in the reception area. Only to be told by the kiosk my room was not ready yet. (Check in is 4pm it was after 7pm). So we go stand in line, which wasn't too bad. Was able to check-in no problem. So was it really "not ready"?We booked the "Fat Tuesday Suite" which was on the 39th floor. I think The Rio hopes the view out of the floor to ceiling windows will distract from the run down shape of the room. The view was nice, can see just about the full strip. The one toilet room was dirty, red splatter on the back of the door (hope it wasn't blood). The tub controls were broken off. Other areas in the room with missing molding, paint, just dirty.Bed was ok, the pillows were flatter than Kansas, holy crap. Even with two stacked up it didn't equal a regular pillow. Funny thing is they were marked "VIP". Guess were not that important. We had to barrow pillows from the couch to sleep on.Another thing to know is they advertise all the restaurants on the website, but they are only open Thursday-Saturday. So when we went during the week nothing was open besides a Starbucks.Unless someone either does a major renovation, or starts this place over, I won't be back.
They are renovating and I decided to stay on the side that was not yet renovated. I got a comp room and it's huge. Dated but it was a nice stay for free. I usually stay here before any other hotel because of the location and the size of their rooms.
The lady at the reward center is super nice. Her name Maureen and she helped me out and she told me about the new features with the casino and how they're going through update process
I just love the new lights it makes it so much cooler at night ,the best looking building in the Las Vegas/Enterprise
Public transportation to get from Río to Srip is easy to understand and easy to take (there is an app to know bus schedules in real time) the hotel is one station away from Srip, 24-hour tickets. They are 3 usd cheaper ($8 vs $5) buying them on Flamingo Avenue and they are suitable for all routes.I did not stay at that hotel so I cannot speak about the rooms, service and/or cleanliness, I only went to the WOW show which we did like.
You get what you pay for here. Room price can be very affordable especially during weekdays. However, it is located on the other side of the freeway and is not walkable to the strip. The renovated rooms are decent size and nice looking. However, upon entry, you know people had been smoking in the rooms. Service is good for what it’s worth. Overall decent stay considering the price.
Daniela in VIP center, and her manager, will be one of rios reasons for failure. I booked a penthouse, arrived and was given a downgraded room. Apparently Due to a note in their system, they wouldn’t honor their promise. Nothing was communicated before traveling out of state. Please don’t book here! We have friends and family updated not to return, with a few cancellations. The room we were given is disgusting and this is their “upgraded” room.
Penn and Teller were amazing, but the theater was really really warm. Also the smell, it's obvious there's some kind of open sewage lines somewhere. And why is it so hard to get a cup of water in Vegas? Why are there no water stations literally anywhere...
One of my favorite hotels in Vegas. Beautiful and quiet rooms with great views. I will stay here anytime I'm in Vegas.Thank you hotel Rio for a wonderful Vegas experience.
Overall, not bad of a location off the strip as commuting back-and-forth to conferences at Mandalay Bay is easily accessible and quick.There is a beautiful view of the strip and the mountains surrounding Las Vegas and the renovated rooms are absolutely beautiful. However, originally we didn’t have a renovated room and the room that we walked into had a visible bloodstain that gave a reminiscence of early Las Vegas on the floor and everything was heavily stained over the years which seemed along the lines of being a biohazard. Due to this, the hotel moved us to a renovated room but gave us a hard time initially.The check in line is known for being quite long as it took over an hour which could be improved upon, the hotel is actively being renovated though so things could change in the near future.
I tried this place for the respect of Dice West Convention location. I tripped on some bad rug in the Masquerade tower and took them a full hour to supply me with some bandages and alcohol swabs. The room I stayed in only had three outlets and had to seriously cope wit the lack of availability with my electronics, Next there was a very awkward window peaking from the bathroom to the bedroom area. We didn't even have a clock for our room. I wouldn't stay here again if I didn't have reservation already made without refund.
The room was spacious, quiet, and well-soundproofed.The staff was friendly, but the lounge on the first floor was not comfortable.It was cheap and I used it well.
This Casino is Dead. There's Nothing to do there. No Buffet. No Club. No Food Court. Plus it's Far from the Strip. I will Never Go or Stay there ever again
For the most part, the staff is great. With that said, I'm mean... it's Vegas and, I'm a minority from California... I think you know what it is from there...
Does the Rio feel a bit dated compared to some of the high-end Las Vegas hotels? Sure, but that’s part of its charm.The 90s were better than the 2020s anyway.Also, it feels good to come back to it after a long day of walking on the Strip, even though it’s not far. It’s wild out there.
My god, 1 hour of check in wait because self serve kiosk do not work. Everyone spent 10 mins trying that out, and no one cared to tell that they can’t find the reservation.Followed by a 30 min trip to my room on 38th floor. Two Elevators out of service means there are long lines for elevators everytime you want to go to your room.Frustrating experience.
I checked into this hotel on March 19 24 and stayed for 2 nights checked out March 21 24. The Pros of this Resort and Casino is that they offer many amenities such as free parking,valet,restraunts,casino,arcade,gift shop,stores and the large views the cons of this hotel is that the casino and the entire hotel smells of cigarettes which is your a non smoker and have kids it's really a bummer. I had booked a 2 queen bed room that had a sofa couch and a desk with ottomans at the bed side and non smoking the pictures on the website were completely different from the room all the furniture was chipped,old dirty and outdated the couches the floor were dirty and stained the tv didn't even work and the room smelled of cigarettes which i have 3 kids and newborn i called the hotel asking if they can switch me room they denied me and said that they would just sense houskeeping to deodorize the room which we would have to wait outside for 15 mins until it's done they came and did it as soon as we went in the air was fresh but after the freshener went it away it still smelled and they sent the maintenance man up 5 hours later to fix the tv also housekeeping steals your personal belongings which we have had something stolen from us we got lost and found and they said nothing has turned up of what we lost i loved the sky view and the colors at night of the building i would give this a 4/10 definitely wouldn't come back.
Worst in Las Vegas for Comps. Let me explain. I have top players cards from several casino chains and a seven star(top card) card from Caesars.I had a reservation from Caesars prior to Rio changing ownership. I wanted the Ipenema tower, which was my res from Caesars. They changed the res to the masquerade tower which is awful. Had to fight tooth and nail to get back to the ipenema tower which has nice updated rooms. (The only thing I can comment that is great) Response from owner will just state this and do nothing about other issues I am sure.Hot water is hit or miss.....Comps are the worst. I gambled quite a bit and got a comped masquerade tower mid week room and was charged over $40 a night resort fee. No other comped rooms at other properties have ever charged resort fees.All I can say is that they have zero clue how to market to true gamblers. At least in my case.The gift shop is so over priced, like double vs other gifts shops at other casinos. Good luck staying here!!
I would like to report a very good interaction with one of your staff members at the check out counter named Michelle. She was extremely helpful with an issue we experienced that happened in our hotel room. She turned a bad incident into a good result in the end. We appreciated her help and it gave us a positive experience with the Rio so we will be returning again soon.
This review is based on a pre-renovated Rio. We stayed in the Masquerade building which is showing its age.The casino under the masquerade was also clearly in decline or about to be renovated, as multiple store fronts were closed or empty.The casino does have free parking, which is worth something since most of the strip costs at least $20 now.The hotel is a decent value, but if you want to be able to walk the strip I would consider looking elsewhere.
The stay started off good but the room was super outdated and the beds looked really old in the masquerade tower. In the middle of the night at 2AM there was a bed bug crawling on my wife and that ruined the whole stay. We were given another room at 2AM on our last night and the resort fee was taken care of. They gave us food credit but at 2AM it didn’t help much because we have a flight today. It Really ruined our last night in Vegas having to move rooms so late and having to worry about if we may have taken bed bugs home with us. The room we were moved to was nicer but we didn’t get to enjoy it as it was so late. Extremely disappointing and upsetting.
Reservations is terrible, trying to book room for a few days no one answers when they place you on hold..call 3 times each call over 25 minutes and Never had anyone answer. I won't be staying there ever or family and friends. Just Terrible!!!!
We stayed in a newly renovated room this time. Huge and comfortable. They are renovating the entire hotel. The food court is a great addition, good food at reasonable prices. But as a whole, they need to step up their service. Both times we stayed here, they messed up our reservations. This year, we only had wash cloths one day, and were told they ran out. Really?! And I have to say, it really bugs me that there are no prices shown on the items in the gift shop!! So when you get to the register, you get sticker shock!! The only reason we stayed here a second year in a row was because we were there for the pool championships both years. We wouldn’t choose to stay here otherwise. And it’s off the strip and not a fun walk to and from the strip!!
I love this place!!! There’s great energy flowing through the Rio!!! Please bring back the parade in the sky please please please!!!
We recently stayed at The Rio Hotel and Casino in Las Vegas, drawn in by its seemingly decent appearance and budget-friendly price. However, my experience was far from satisfactory, leading me to regret my decision.Upon arrival, the first noticeable issue was the stark difference between the online photos and the actual condition of the hotel. It’s under renovations.Furthermore, the hotel had an overwhelming bad odor, and to my dismay, there was a noticeable presence of people smoking weed. This not only posed a health concern but also contributed to an uncomfortable and uninviting environment.A major disappointment was the room allocation. Despite booking and paying for a deluxe room with 2 queen beds, I was given a standard room with one bed and a sofa bed. The reason provided was a lack of availability, which is unacceptable considering the reservation was made well in advance. This mismanagement was evident, as I observed many guests the next day expressing their frustrations and requesting refunds.Owing to these unacceptable conditions, I reached out to Expedia to request a change of hotel. Fortunately, they accommodated my request, relocating me to a much better hotel, which salvaged the remainder of my stay in Las Vegas.My experience at The Rio Hotel and Casino was highly unsatisfactory. The hotel did not meet the basic standards of cleanliness and service expected, and the discrepancy between the advertised and actual offerings was misleading. I strongly advise potential guests to consider other options when planning their stay in Las Vegas.
Only came to the Rio to see "Penn and Teller", but what I saw looked great.
After watching numerous documentaries about Vegas's largest buffet here (as recently as last week!), I wanted to try it....a great big NOPE!!! buffet is GONE....not being racist here but if you're hungry here you better like Asian food...although the dim-sum restaurant smelled great! Or you could go to Guy Fierery(sp?)'s idea of a Mexican food place....if you are over the age of 21, your head will explode there. There is also a store, a BIG store dedicated to the band KISS.....why? Now I know why the room was only $22 (plus, add insult to injury....a $50 resort fee). No USB in rooms either.
We arrived Thursday night. We got into our room and it absolutely stank like wet dog. We got our room switched to a renovated room in the newer wing but had to pay extra for that. It was supposed to be 40 a night and we paid 20 a night. So I guess a good thing. Later more family came and they also got a smelly room so they had to switch to a renovated one. The hotel tried giving our room to that family, but we couldn’t fit. So for that inconvenience they gave us $50 dollars to eat anywhere in the hotel. And So for the other family members the hotel gave them another room. Now it’s Friday night and apparently the other family members key stopped working. Both of the keys. The family member had to wait in line for an hour just to reactivate the key. Just wanted to let other customers know.Update: apparently we never “checked in” but the hotel was the one that gave the room. And took out stuff from the room.
This place used to rock now it just falls flat the hotel staff is just awful 😖 to the extent that no amount (and I mean no amount) of free rooms or free food could coax me back disgusting treatment for a former 7 stars ceasars player.
Needs redoing and up grades. Views are great but room was flooded or something. Furniture had water damage. Dead gambling parking structure was beyond gross.
🕶️ Wow, the Rio's recently installed, ever-changing, 360° exterior lighting, is just absolutely fabulous! No other property in Vegas* comes close... none! *Trivia: the brightest spot on Earth, when viewed from space... yes folks, its really true! 🌠
Had a great stay clean updated room large enjoyed the stay. The people were great. No complaints would definitely stay again.
The cards wouldn't work no amenities that you pay for coffee is $13 for two small cups
Stayed here last year and had an amazing experience and a nice room for alot less. I booked for this year and got the wrong room. They put me in the correct room but charged me an extra $75 a night and it was so gross. I started the tub for the kids and this is what the water looked like, must not have cleaned the jets in awhile. I should have took more pictures. Finally, they put me in a clean room but it was so frustrating to have to change rooms 2 times, with kids and deal with all the frustration. The manager didn't seem to care. Very disappointed, especially because I've referred so many people from our group to stay here.
Whole place smells like garbage, gross carpets, found a cockroach in our room, tasteless and overpriced food options. Will not be going back at any time. Also the review responses are just AI
This last trip to Las Vegas has been the worst in 20 years, its dying. This was one of our favorite places. They had a mardi gras themed show called 'Show in the sky' in the evenings and we always stayed because of that. They cancelled the show foolishly, the stores upstairs have gone downhill or closed and check-in lines were terrible. There appears no reason to return. Las Vegas needs to wake up !
Be sure to book with the hotel directly and not through the airline while booking air fare. We were surprised by the $350 resort fee when checking in and $200 incidental fee. This had to be paid when we checked in. Our room was already paid prior to arrival on our credit card. Shocked to see $550 due and the $200 incidental fee to be refunded. Will check my statement for that one. The staff was very professional and courteous. But I would not stay at the hotel again or recommend.
The rooms were huge first 2 nights we stayed in a suite then the following nights in a regular room front desk was helpful and kind bell dudes are great casino was clean only issue I was bummed about was the salon was closed whole time we were thereThe hotel is currently under renovations looking fabulous
Between Expedia and the Rio we had a classic case of pictures matching the room. Expedia had the reno'd rooms showing for all pictures. So 2022 is vs 1997. After and an hour and half on the phone they did upgrade us to the best 97 had to offer. Which was a giant one bedroom suite with a million dollar view of the strip. Complete with cocaine end tables. Lol. I included the picture when we booked vs what we got vs the view from the upgrade. I unfortunately only took a video of our 97 penthouse.
i’m here for a gymnastics convention for my 10 year old daughter. both my young kids were woken up at 11pm by construction workers banging on our window. (on the 19th floor)they had been there for hours with flashlights shining into our room.So, i went down to talk to the front desk and the kid working said there’s nothing they can do. he went over and spoke to his manager, the manager looked right at me but didn’t come over. kid came back and said his manager said nothing they could do, the construction guys work till midnight.horrible customer service.- WARNING-you have a kids convention in vegas and youplan on staying here, better plan on construction guys peering in (and banging on)your windows until midnight. and a hotelmanager that won’t take the time to comeover and apologize.
Unfortunate experience, I gave the hotel a chance to respond and they never did. Let's start with the good; the view from our hotel room and the meal at the Korean BBQ restaurant. Now the bad; the hotel is under construction and they are still charging resort fees. The construction part doesn't bother me, but you have to tell guests that amenities are not available. Food is pricey $$$ (uncomfortably so) if you're not prepared. Front desk comped my resort fee for the previous night but told me I would either continue to be charged for my stay since I was aware, or I could find another property; are you kidding me? First time I felt unwelcome in a hotel and had 3 hotel employees go off on me, once over a cup of coffee, at check out, and the other above.
Horrible, Horrible experience with the staff Double charges on my account more then once customer was complaining about the same experience charged the deposit and resorts fee twice which should be refunded upon check out which did happened and even checked out they charged me again for no reason the deposit and resorts fee which is illegal still fighting to get all is owed to me
The rooms are not luxurious, but I think they are good, clean, with no noise, I think I would stay there again.
Worst experience ever. This girl Angelina was very rude and unhelpful. The room was full of stains and smelled like urine. Tried to change the room and they said they were all out but I was checking online and it showed there was availability. Angelina proceeded to give us a hard time and later after calling the manager he just gave us a room.
